Our Guarantee & Warranty - Kestrel Air Duct Atlanta

The Kestrel Air Duct Atlanta Guarantee

Since 2004, every job we’ve done in Atlanta has operated under the same written standard: the Kingswell Guarantee. It’s not a slogan on a website. It’s a piece of paper you get before we touch a single vent. You get a written price before work begins, a defined arrival window we actually show up in, a clean job site when we leave, and a written guarantee on the work itself. If the work falls short within the guarantee period, we come back and make it right at no charge. No arguments, no phone tag, no fine print. That’s the whole point of putting it in writing: you shouldn’t have to take anyone’s word for it.

Call (470) 378-1006

What’s Covered

• Workmanship. The cleaning is done correctly the first time, using negative-air extraction and brush agitation, and if anything falls short within 365 days, we return and correct it at no charge.
• Written pricing. The price is in your hands before work starts, and that’s the price you pay, no door-step revisions or surprise line items.
• On-time arrival. We give you a defined window, and we show up inside it. If something changes, you hear from us before the window closes.
• Clean job site. We protect the floors and leave the area cleaner than we found it. HEPA filtration stays running so loosened particles don’t settle back into your living space.
• Parts and access. If we open an access panel or remove a grille, we put it back properly and cleanly. No stripped screws, no misaligned doors, no shortcuts.
• Equipment. Every visit uses professional-grade Rotobrush rotary brushes, Nikro negative-pressure units, and Abatement Technologies HEPA filtration, real tools sized for real duct systems.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s exactly what happens. You call us at (470) 378-1006 and tell us what’s not right. A live person answers, day or night, and we open a record of your concern right then. We schedule a return visit at a time that works for you. A background-checked, uniformed Kestrel technician comes back out, reviews the specific issue you flagged, and corrects it. There’s no charge for the return visit, and we don’t make you re-explain the history to a new person every time you call. The 365-Day Done Right Promise is in writing on every job because that’s what makes it real. If you ever need to invoke it, the only thing we ask is that you tell us what’s wrong within the guarantee period. We handle the rest.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Kestrel Air Duct Atlanta is licensed and insured as part of the Kingswell family of companies, and that matters when a technician is working inside your home, around your family, and near your HVAC equipment. Insurance protects you if something unexpected happens on the job. Licensing means the work is being done by a company that operates under established standards, not a guy with a shop vac and a truck. Combined with the written Kingswell Guarantee, it means you’re never relying on goodwill alone. If we say we’ll make it right, the backing is there to actually make it right.

How the 365-Day Done Right Promise Works

Let’s walk through the mechanics, because we’ve learned over two decades in this trade that homeowners don’t want vague assurances. They want to know the steps. Here’s how it goes. The promise is printed on your job documentation, along with the price and the scope of work. It covers the cleaning work we performed, including the ducts and dryer vent we were hired to clean. If something we did doesn’t hold up within one year of the service date, you call us. We review what happened, and we schedule a return visit at no charge to you. That’s it. You don’t need to keep a special warranty card or register anything. The paperwork you get on the day of the job is the warranty.

Why We Put the Price in Writing

Dale Whitmore, the owner of Kestrel Air Duct Atlanta, has been doing this since 2004, and he’s seen plenty of homeowners burned by the bait-and-switch model. The ad says $49, and the invoice says $700. That’s not how we operate, and it never has been. The Kingswell Way values code governs every visit, and the first rule is simple: say the price. We give you a written price before any work begins, every time, with no exceptions. It’s not a promotional offer that expires. It’s a standing commitment. You’ll know what the job costs before the equipment comes off the truck, and that number won’t change when the technician walks inside. If it turns out the job is bigger than we expected, we stop and talk to you before doing anything else. No surprises, ever.

What the Kingswell Way Means on a Job Site

The Kingswell Way is the values code every Kestrel technician works under. It’s five commitments, and we train to them. Say the price, which means you know the number before we start. Show up in the window we gave, which means we respect your time like it’s our own. Leave the place cleaner, which means drop cloths down and HEPA filtration running the entire time. Put the guarantee in writing, which means you’re never leaning on a verbal promise. Come back if it fails, which means the work doesn’t end when the truck pulls away. When a technician shows up at your door in Atlanta, that’s the standard they’re carrying. If they don’t meet it, the guarantee is how you hold us to account.

The Real Trade Terms, Explained

We use the trade’s real words because they describe real processes, not because they sound impressive. Negative-air extraction is how we pull contaminants out of your ducts. A Nikro unit creates suction at the return, pulling air backward through the system so debris doesn’t get pushed into the living space. Brush agitation is what the Rotobrush does. It’s a rotating brush that dislodges caked-on dust and debris from the duct walls so the negative pressure can pull it out. The brush loosens, the vacuum removes. HEPA filtration is the Abatement Technologies unit that runs during the job. HEPA filters trap particles down to 0.3 microns, so the loosened debris gets captured instead of floating around your home while we work. And lint trap bypass is a dryer vent cleaning step where we clear the lint trap housing and the full vent run, not just the visible section behind the dryer. The trap catches lint before it enters the duct, but the duct still needs clearing, and the bypass step is how we get the entire run clean from dryer to exterior vent.

What the Guarantee Doesn’t Cover

We believe in being straight about limits, because that’s what an honest guarantee requires. Our workmanship guarantee covers the cleaning and the work we performed. It doesn’t cover pre-existing damage to your duct system, problems with your HVAC equipment unrelated to the cleaning, or issues caused by normal use and age after the guarantee period. If your ducts were in rough shape before we arrived, we’ll tell you what we found and what it means, but we’re not taking responsibility for wear that predates our work. If something fails within the guarantee period because of a mistake we made, that’s on us, and we fix it at no charge. That’s what the 365-Day Done Right Promise is for. We’d rather draw the lines clearly than leave you guessing.

Frequently Asked Questions

Call Kestrel Air Duct Atlanta Today

If you want duct or dryer vent cleaning done right, with a written price and a written guarantee, call us at (470) 378-1006. A live person answers, any time of day. We’ll talk through your system, give you an honest idea of what the work involves, and schedule a visit that fits your life. The Kingswell Guarantee has been backing Atlanta homeowners since 2004. We stand behind the work, in writing, every single time.

Written by Dale Whitmore, Owner at Kestrel Air Duct Atlanta, serving Atlanta since 2004.